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I've met many people who describe themselves as non-violent and warm-spirited, and by and large, that is how they show up in the world. But not always. Stressful situations find them flying off the handle in a fit of rage in seconds flat – rage they feel is justified: the driver who cut them off or is driving too slow is a jerk, the politician whose views are opposite of theirs is an idiot, the teenager who didn’t turn off her cell phone at the movies is clueless.

Self-help is a $10 billion a YEAR industry. In their desire to save money instead of hiring a personal or group coach/mentor like myself, people will happily fork over 15 - 25 bucks for the latest NY Times bestselling transformational/inspirational/motivational celebrity-guru-penned book, CD or DVD that has been hyped to produce "life-changing results." Don't get me wrong; some of these products are very helpful, and some of the popular teachers out there are very sincere; but unfortunately as I have learned from direct experience, some are bona fide hypocrites and charlatans just lining their pockets with softball "feel good" advice that tells people what they want to hear more than what they need to hear. They don't take their own advice, and it's an unfortunate situation of "do what I say, not what I do." (But I digress ...)